Refund & Return Policy

1. Overview

As a bulk supplier of TMT saria (steel reinforcement bars), our products are sold as commodity construction material against confirmed orders. This policy explains the conditions under which returns, replacements or refunds are considered.

2. Order Cancellation

• Orders can be cancelled free of cost before the material has been dispatched from the mill/godown.
• Once material has been dispatched or is in transit, cancellation may not be possible; any advance paid may be adjusted against transport and handling costs already incurred.
• Custom or non-standard size/quantity orders placed specifically on customer request may not be eligible for cancellation once confirmed.

3. Quality & Damage Claims

We stand behind the genuineness of the brands we supply. A return, replacement or refund will be considered only in the following cases:

• Wrong brand or size delivered compared to what was confirmed in the order.
• Manufacturing defect verifiable against the Mill Test Certificate.
• Shortage in quantity compared to the delivery challan/invoice.
• Transit damage, reported with photographic evidence at the time of delivery.

4. Claim Reporting Timeline

Any discrepancy in brand, size, quantity or visible damage must be reported to us within 48 hours of delivery, along with the delivery challan/invoice number and photographic evidence. Claims raised after this period may not be entertained, as steel bars are subject to on-site storage conditions beyond our control once accepted.

5. Non-Returnable Cases

• Material that has been cut, bent, welded, or used at site in any way.
• Rust or discolouration developed due to on-site storage/weather exposure after delivery.
• Shortfall claims not reported at the time of delivery/unloading.
• Change of mind after order confirmation and dispatch.

6. Refund Process

• Once a claim is verified and approved, we will offer a replacement of the affected quantity as the first preference.
• Where replacement is not feasible, a refund will be processed to the original mode of payment within 7–10 business days of approval.
• Transportation charges for approved returns due to our error (wrong brand/size/shortage) will be borne by us; in other cases, return freight is borne by the customer.

7. Rate Fluctuation

Refunds, where applicable, will be processed at the invoice value of the goods. We are not liable to compensate for any difference arising from steel market rate fluctuations between order date and refund date.

8. How to Raise a Claim

To raise a return, replacement or refund request, please contact us with your invoice/challan number, order details, and photos of the issue: